01. Shipping, Delivery, Returns

It may be possible to upgrade the shipping method of your package if your order is not yet dispatched (though no shipping changes are possible once an order has left the depot). To request a shipping upgrade, contact Customer Support with the subject listed as ‘UPGRADE SHIPPING’. We will do our best to accommodate your request but cannot guarantee a shorter delivery time frame.   Request Urgent Delivery While we do not offer overnight delivery, we can sometimes prioritise delivery.

  To track the status of your order (current, cancelled or refunded): Log in to your Abler account Click ‘My Orders’ (under the menu titled ‘My Account’)  Click ‘View Order’  Scroll down and click ‘Track Your Order’ You will be taken to a new window and asked to enter your ‘Tracking Number’. If you received a response saying ‘Tracking Not Found’, it may be for one of the following reasons: The tracking database has been slow to update  A third-party carrier is delivering the package and they are not connected to the Abler tracking system Visit the carrier website for further information (you will be asked for the tracking number provided by Abler):

To arrange a product refund and return or exchange, complete the following steps: Contact Customer Support to advise of your product issue and your preference for a refund and return or product exchange. When speaking with Customer Support, the following information will be required: Original order number (available from your Abler account) The particular product (inc. quantity) you wish to return for a refund or exchange If requesting an exchange, the name of the product you require.

Our depot operates Monday to Friday (Asia/Pacific time). We make every effort to ship orders within 48 hours of receiving payment – you will receive an email notifying you when the order has been shipped. Delivery time is calculated from date of shipping from depot. Delivery time frames for international services vary depending on the destination and international airline service levels. Areas outside of metropolitan cities may experience longer delivery timerames.

We ship worldwide, excluding the following countries: Canada Guernsey  Isle of Man Ireland  Mexico South Africa  Russia Lithuania Egypt Poland Switzerland New Zealand

Pre Shipment USA - US Post Abler advises this status confirms your order has shipped from our depot and is in transit to the next destination. The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by US Post. Next Tracking Update Once the package reaches the US postal system your package will be scanned and updated with a new status. Processed Through Facility or Arrived at USPS Regional Facility