It may be possible to upgrade the shipping method of your package if your order is not yet dispatched (though no shipping changes are possible once an order has left the depot). To request a shipping upgrade, contact Customer Support with the subject listed as ‘UPGRADE SHIPPING’. We will do our best to accommodate your request but cannot guarantee a shorter delivery time frame.   Request Urgent Delivery While we do not offer overnight delivery, we can sometimes prioritise delivery.

  To track the status of your order - 1- Log in to your Abler account  2- Account Dashboard - Click on My Orders  3- Locate your Order # - Click View Order  4- Order Shipment - Tracking Information - Click Track all shipments or Tracking Number  Tracking via Carrier USA: United States Postal Service USA: DHL Priority Paidor UPS UK: Asendia Swiss Post or Royal Mail   France: La Poste or GLS Europe Mainland:  GLS Asia/Pacific: SingPost Tracking Status Pre Shipment USA - US Post.

To arrange a product refund and return or exchange, complete the following steps: Contact Customer Support to advise of your product issue and your preference for a refund and return or product exchange. When speaking with Customer Support, the following information will be required: Original order number (available from your Abler account) The particular product (inc. quantity) you wish to return for a refund or exchange If requesting an exchange, the name of the product you require.

Our depot operates Monday to Friday (Asia/Pacific time). We make every effort to ship orders within 48 hours of receiving payment – you will receive an email notifying you when the order has been shipped. Delivery time is calculated from date of shipping from depot. Delivery time frames for international services vary depending on the destination and international airline service levels. Areas outside of metropolitan cities may experience longer delivery timerames.

There will be significant changes to how the Value Added Tax (VAT) is applied to products purchased online and shipped into the EU and UK.  These changes will take effect on 1 July 2021.  What do these changes mean to my Abler order? VAT is calculated at checkout (if applicable).  Currently all packages are delivering in UK and EU without customs or Vat issues. The VAT exemption on small parcels being imported into the EU and UK will no longer apply; the applicable VAT charge will be payable by the customer.

We ship worldwide, excluding the following countries: Australia Brazil Canada      Egypt      Guernsey       Isle of Man      Lithuania      Mexico      Netherlands New Zealand      Poland    Reunion    Russia      South Africa       Switzerland    Tahiti Shop Abler

Pre Shipment USA - US Post Abler advises this status confirms your order has shipped from our depot and is in transit to the next destination. The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by US Post. Next Tracking Update Once the package reaches the US postal system your package will be scanned and updated with a new status. Processed Through Facility or Arrived at USPS Regional Facility