We ship worldwide, excluding (no shipping available) to the following countries:  Australia Belarus Brazil Canada      Egypt      Guernsey       Isle of Man      Lithuania   Luxembourg    Mexico      Netherlands New Zealand      Poland    Reunion    Russia      South Africa       Switzerland    Sweden Tahiti Shop Abler

Our depot operates Monday to Friday (Asia/Pacific time). We make every effort to ship orders within 48 hours of receiving payment – you will receive an email notifying you when the order has been shipped.   Estimated delivery time Monday to Friday and does not include weekends and public holidays*.   I didnt receive shipment notification - please log in to your account to view shipment details. Delivery time is calculated from date of shipping from depot.

  To track the status of your order - 1- Log in to your Abler account  2- Account Dashboard - Click on My Orders  3- Locate your Order # - Click View Order  4- Order Shipment - Tracking Information - Click Track all shipments or Tracking Number  Click on Track All Shipments or Click on tracking number(s). When more than one tracking number is displayed, your order shipped as a partial shipment, or multiple shipments,meaning more than one package is to deliver.

Pre Shipment USA - US Post Abler advises this status confirms your order has shipped from our depot and is in transit to the next destination.  The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by US Post. Next Tracking Update Once the package reaches the US postal system your package will be scanned and updated with a new status. Processed Through Facility or Arrived at USPS Regional Facility 

Damaged package Oh no! Sorry to hear your parcel has been damaged. The first thing to do is to take a photo of the damage and forward it to customer support, so we can take next steps in fixing the issue. We need the photo to clearly show: The outer packaging and actual product packaging (show damage to shippers packaging) The ship label (clearly showing the ship address and franking/post date and weight)   The damaged item  Depending on the damage, we may request to have the complete package and contents returned for replacement.

It may be possible to upgrade the shipping method of your package if your order is not yet dispatched (though no shipping changes are possible once an order has left the depot). Orders with a status of processing may not be able to be amended. Orders with a status of shipped or complete we cannot amend. To request a shipping upgrade, contact Customer Support with the subject listed as ‘UPGRADE SHIPPING’.

To arrange a product refund and return or exchange, complete the following steps: Contact Customer Support to advise of your product issue and your preference for a refund and return or product exchange. When speaking with Customer Support, the following information will be required: Original order number (available from your Abler account) The particular product (inc. quantity) you wish to return for a refund or exchange If requesting an exchange, the name of the product you require.