We ship worldwide, excluding (no shipping available) to the following countries:  Australia Belarus Brazil Canada     China  Egypt      Guernsey    India    Isle of Man      Lithuania   Luxembourg  Malta Mexico      Netherlands New Zealand      Poland    Reunion    Russia      South Africa       Switzerland    Sweden Tahiti Shop Abler

Our depot operates Monday to Friday (Asia/Pacific time). We make every effort to ship orders within 48 hours of receiving payment – you will receive an email notifying you when the order has been shipped.   Estimated delivery time Monday to Friday and does not include weekends and public holidays*.   I didnt receive shipment notification - please log in to your account to view shipment details. Delivery time is calculated from date of shipping from depot.

  To track the status of your order - 1- Log in to your Abler account  2- Account Dashboard - Click on My Orders  3- Locate your Order # - Click View Order  4- Order Shipment - Tracking Information - Click Track all shipments or Tracking Number  Click on Track All Shipments or Click on tracking number(s). When more than one tracking number is displayed, your order shipped as a partial shipment, or multiple shipments,meaning more than one package is to deliver.

Pre Shipment USA - US Post Abler advises this status confirms your order has shipped from our depot and is in transit to the next destination.  The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by US Post. Next Tracking Update Once the package reaches the US postal system your package will be scanned and updated with a new status. Processed Through Facility or Arrived at USPS Regional Facility 

Damaged package Oh no! Sorry to hear your parcel has been damaged. The first thing to do is to take a photo of the damage and forward it to customer support, so we can take next steps in fixing the issue. We need the photo to clearly show: The outer packaging and actual product packaging (show damage to shippers packaging) The ship label (clearly showing the ship address and franking/post date and weight)   The damaged item  Depending on the damage, we may request to have the complete package and contents returned for replacement.

We work to get your order to you as quickly as possible, so once your order is placed and the status is processing, it may not be possible to make changes.  Orders with a status of shipped or complete we cannot amend as your order is on its way to you. To request a shipping upgrade, contact Customer Support with the subject listed as ‘UPGRADE SHIPPING’. We will do our best to accommodate your request but cannot guarantee a shorter delivery time frame.

Easy Exchanges & Returns Change your mind anytime! You can exchange or return any unopened in date product.  To arrange a product refund and return or exchange, complete the following steps: Advise of your product issue Your preference for a refund, return or product exchange. The following information will be required: Order number, located via ordr email confirmation or Log In to your Abler account The particular product and quantity you wish to return for a refund or exchange If requesting an exchange, the name of the product you require and quantity.