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How do I arrange for a refund, return or exchange?

To arrange a product refund and return or exchange, complete the following steps:

  • Contact Customer Support to advise of your product issue and your preference for a refund and return or product exchange.
  • When speaking with Customer Support, the following information will be required:
    • Original order number (available from your Abler account)
    • The particular product (inc. quantity) you wish to return for a refund or exchange
    • If requesting an exchange, the name of the product you require.
    • Carefully package items for return (where possible, ensure that original tags and packaging is included).

Exchange and return fees apply.