How long will delivery take?
Our depot operates Monday to Friday (Asia/Pacific time).
- We make every effort to ship orders within 48 hours of receiving payment – you will receive an email notifying you when the order has been shipped.
- Estimated delivery time Monday to Friday and does not include weekends and public holidays*.
- I didnt receive shipment notification - please log in to your account to view shipment details.
- Delivery time is calculated from date of shipping from depot.
- Delivery time frames for international services vary depending on the destination and international airline service levels.
- Areas outside of metropolitan cities may experience longer delivery timerames.
- What is Preshipment - Origin post is Preparing Shipment?
STANDARD DELIVERY TIME-FRAMES
- Express 2-3 work days* (USA only)
- Priority Paid Shipping: 5-10 business days*
- Free Registered Post : 14-21 business days*
* Fee Applies - Some shipping methods are not offered for all destinations.
**Important notice - Shipping delays can happen due to airline schedules, unexpected severe weather conditions and shortage of labour.
Please understand delays are out of the shippers control. If you experience a delay, please contact us for a solution. We will make our best efforts to help you and your horse out.
Happy horse = Happy horse owner!