Our depot operates Monday to Friday (Asia/Pacific time).

• We make every effort to ship orders within 48 hours of receiving payment – you will receive an email notifying you when the order has been shipped. 
• I didnt receive shipment notification - please log in to your account to view shipment details.
• Delivery time is calculated from date of shipping from depot.
• Delivery time frames for international services vary depending on the destination and international airline service levels.
• Areas outside of metropolitan cities may experience longer delivery timerames.
• What is Preshipment - Origin post is Preparing Shipment?

 STANDARD DELIVERY TIME-FRAMES 

• Express 2-3 work days* (USA only)
• Priority Paid Shipping: 5-10 business days*  
• Free Registered Post : 14-21 business days* 

* Fee Applies -  Some shipping methods are not offered for all destinations.

 If your order has not arrived within the standard delivery times shown above, please contact Customer Support to establish if your order is delayed, held at customs or lost.