The package I received is damaged
Oh no! Sorry to hear your parcel has been damaged.
The first thing to do is to take a photo of the damage and forward it to customer support, so we can take next steps in fixing the issue.
We need the photo to clearly show:
- The outer packaging and actual product packaging (show damage to shippers packaging)
- The ship label (clearly showing the ship address and franking/post date and weight)
- The damaged item
Depending on the damage, we may request to have the complete package and contents returned for replacement.
Please include the quantity of product lost due to the damage.
Once we receive the photos, our customer support team will make contact within 24hours to remedy the situation.
Example of photos we require
1- Outer packaging
2- Shippping Label
3- Product Damage in transit