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Alter Existing Orders

Once your order has been placed, it is held in the system for approximately four hours to allow for product, billing or shipping changes.

If it has been more than four hours since you placed your order, email customer support

and ensure the subject is “Urgent Change to Order”.

If your order status has been updated to ‘Complete (Shipped)’ and a tracking number has been issued it is not possible to amend any order details.

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