How do I arrange for a refund, return or exchange?
To arrange a product refund and return or exchange, complete the following steps:
- Contact Customer Support to advise of your product issue and your preference for a refund and return or product exchange.
- When speaking with Customer Support, the following information will be required:
- Original order number (available from your Abler account)
- The particular product (inc. quantity) you wish to return for a refund or exchange
- If requesting an exchange, the name of the product you require.
- Carefully package items for return (where possible, ensure that original tags and packaging is included).
UK & USA Customers: Abler will provide a shipping label for you to apply to your returning package. Return shipping costs will be paid by Abler.
Non-UK & USA Customers: Return the package using the same carrier that delivered your order. Once shipped, provide evidence of shipping costs to Customer Support and the equivalent value of Abler Points will be credited to your Abler account for use on future purchases.