How can I track the delivery of my order?
To track the status of your order -
2- Account Dashboard - Click on My Orders
3- Locate your Order # - Click View Order
4- Order Shipment - Tracking Information - Click Track all shipments or Tracking Number
Tracking via Carrier
- USA: or UPS
- UK: Asendia Swiss Post Royal Mail
- France: La Poste GLS
- Europe Mainland:
Pre Shipment USA - US Post.
This status confirms your order has shipped from our depot and is in transit to the next destination.
The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by US Post.
Please allow 7-10days for US Post to update tracking status.
Tracking information may not be available until several hours after the carrier picks up the package. Carriers normally pick up in the late afternoon.
Registered airmail delivery allow 14-21 business days
Please contact Customer Support for further information about your tracking.